Press F6 to bring up the menu with the available soundcards. or the issue may not be with any specific dock model. Before we proceed, I have few questions to understand the issue better: Please DM us with the below information. I have a Latitude 7410 and a WD19TB dock, running the latest Windows 10. Connected an E5570 to the WD19TB. and our So I probably need to do a thorough uninstall and reinstall of the driver to do that. Privacy Policy. If you are using the Microsoft Baseline then you can change the following GPO-Setting to enable the Devices on the Thunderbolt Dockingstation bevor logon. This means - as happened last night - that Windows does the update and the ethernet is out again. You can connect and disconnect the system at will, no need to have it powered off when doing so. Cookie Notice If you have steps to do a complete uninstall and reinstall of that driver - that would be most helpful! It's been a great machine (much better than dell ahem). In the Device Manager, double-click on the Network adapters section to expand it. The WD19TB will still work with that system since it's a Thunderbolt dock that's also backward compatible with regular USB-C, but in that mode it's limited to the same functionality that the regular WD19 would provide. In dell website it days the wd19tb has a HDMI 2.0 port so it should push 4k 60hz. under Settings > USB is no longer available in Windows 10 1903. Unplug the power cable from the back of the Dell docking station (TB16 or WD19TB dock) The power cable has a circular end to it. Very much appreciate if can share the solution if yes. Connect the docking station and check for functionality. MephixZatax 2 yr. ago Unplug every peripheral on the dock. Email address - a.baranek@creditinfo.comc. https://www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon me i forgot about the power button. I've been working with IT at work to get new setup going. Disconnect the dock from the system. Then test the newer Ethernet driver. Right-click on your computer's active network adapter and click on Properties. I've done a bunch of troubleshooting and driver install recommended by them, but still have one vexing problem: Both brand new WD19TBS docking stations work fully with work Dell laptop, and firmware is updated on both (cross-checked). If you detach the Docking Station( DS) from PC and connect immediately, the docking station will fail to initialize and will not function properly. Please support me on Patreon: https://www.patreon.com/roelvandep. In my testing, I didn't see this the version change from what was installed but may need to pay a closer look! The problem is the port on the left side went bad recently it used to work for sure, it works fine from the right side. Unless you'll also be using the WD19TB with some other system that has Thunderbolt 3, or you bought it for futureproofing in case you got a Thunderbolt 3 system later, or the WD19TB wasn't significantly more expensive than the regular WD19, you might want to consider exchanging it for a regular WD19. F2 Key Location: Keep tapping the F2 key till you see this screen. A subreddit dedicated to everything USB-C. Dell DA200 USB-C Ethernet hub not working with current Dell Inspiron 15 5576 Laptop, Unable to use RX 56 Dell XPS 15 9560 LiteOn CX2 as an external drive - not Dell USB-C Dock Firmware Update Frustrations, Dell G5 laptop webcam not working. Now, it would be great if Dell could update the details about the2.45.2021.0825, A23driver to warn people of this issue. We are available round the clock. If not, the dock is not passing any data from the computer to the display. As other posts state, instead of pushing the power button unplug your computer from the dock, turn it on and get to at least a login screen or log in, then plug it into the dock. Keyboard/mouse work at login screen but no network. However, that only works when the system you're using actually has firmware-level support for an external Power button (since there's no industry-wide specification for an external power button), and unfortunately thus far all the reports I've seen from people using Inspiron systems with Dell docks have said that the external Power button doesn't work with those systems. 4) after waiting for 10 sec, connect the external device/s back to the DS. No special drivers are needed (most likely) since this WD19TB is an Alpine Ridge Intel chipset (most likely) it should work as a USBC hub native out-the-box for non-TB hosts. Plug in power and TB to laptop. I've found the solution, which is to reinstall the Dell Realtek Ethernet driver via dell.com BUT this puts me into a loop. Did you notice any Windows update that took place recently? + I unplug the USB-C wait for all of my windows and panels to be moved to the laptop screen and then re-plug the dock. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Let us know. 5) youre welcome. It sounds like you need to download the latest Dell Dock WD19/WD19DC/WD19TB Firmware Update Utility: . The simplest thing! We are waiting for your reply to our previous message. Like I said, it works fine through dongle in the past. Geezq 3 yr. ago Hi, done that. Set BIOS setting Thunderbolt Security -> No Security. (WD19TB)?Helpful? 1. My machine is running Windows 10..19043.1202 Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23 < ADMIN NOTE: Broken link has been removed from this post by Dell> Once you have located the F2 key, turn on the laptop and continuously tap the F2 key until you see, "Preparing to enter setup" message in the upper right-hand corner. I'd also recommend that you ensure the dock firmware is up to date. No aspersions cast on Asus, I have had this for over 3 years and use it very heavily. I've had the same issue with my dock not recognizing the ethernet connection plugged into it. That explains why GigE over USB3 works because that needs the 5G channel). When I try the home docking station with my personal Asus Win10 laptop, video works fine but keyboard and mouse will not work! This is a bit annoying, I always want to use my USB keyboard to log in. Check the LED indicator on the AC adapter plug. The WD19TB will still work with that system since it's a Thunderbolt dock that's also backward compatible with regular USB-C, but in that mode it's limited to the same functionality that the regular WD19 would provide. I looked at my devices->Thunderbolt, and the dock shows up as "pending": You need to enable the Flow Control to prevent overflow under heavy loading. We are happy to know that the issue has been resolved after performing a rollback. I know TB is not active but I don't need the bandwidth USBC is fine, just need it to work. Download and install the drivers for WD19TB and restart the system. Plug the power cable back into the Dell docking station. Any ideas? Also, could you help me with the following details for verification purposes? Have you made any recent hardware/software changes to the system? In the meantime, you may also receive assistance or suggestions from the community members. Disconnect everything connected to the Dock. The fix that worked was from this page =Check the laptop BIOS- USB configuration and enable the following =Enable USB Boot SupportEnable External USB PortEnable Thunderbolt Boot Support. What driver version do you see installed in device manager when Windows overwrites the Dell driver? The WD19TB comes standard with a 180W power supply. Path in Device Manager: Network adapters\Realtek USB GbE Family Controller Properties\Advanced\Flow Control Enable Flow Control. They confirmed with engineering that the issue lies with a compatibility issue with Windows 10 21H1 and suggested I revert back to the previous version of the driver as mentioned2.45.2020.0601, A20. When you connect a supported laptop to the Dell WD19TB or WD19TBS docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each device into the laptop. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. KB/mouse/network all work fine. In pursuit of an answer to this question, I purchased a Dell WD19TB dock for my XPS 13 7390 "Developer Edition" running 18.04.3 LTS. a. Wait 15 seconds. I had to downgrade the driver back to2.45.2020.0601, A20and then everything worked again. Hi. which would imply no updates have been made to the physical driver as it is just the installer. My hp laptop is not working along my docking station Dell Thunderbolt Dock - WD19TBS . This worked for me, will update if I have any further trouble. 1) Disconnect all external device connected from the DS. dell thunderbolt dock - wd19tb is connected to dell latitude 7410. external usb keyboard and usb mouse connected to the dock station don't work until windows credentials entered on built in keyboard. station not being recognized by your system or not functioning optimally. Edit: PROBLEM SOLVED tl;dr. No special drivers are needed (most likely) since this WD19TB is an Alpine Ridge Intel chipset (most likely) it should work as a USBC hub native out-the-box for non-TB hosts. Thank you! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. @tiggertaithanks for the info. We have received the required details. This dock connects to your host system using an integrated 2.6' Thunderbolt 3 cable and comes equipped with one 40 Gb/s Thunderbolt 3 port, two 10 Gb/s . Seems to have occurred after a DCU update. Share. @DELL-Jesse LYes rolling back did restore my network connectivity. 2) unplug DS from outlet, 3) wait 10 sec then connect the socket back to the outlet without pressing the power button wait for 10 sec, 4) after waiting for 10 sec, connect the external device/s back to the DS. Once in I can log-out and it works fine. They noticed this as they had BitLocker that requested a key on bootup, prior to loading Windows. Uninstall the WD19TB driver from Control panel and device manager. How long have you been facing the issue?2. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. The display should always work on these when connected to laptop. Please save any files or documents that you are working on. If you are using the same HDMI cable check if your TB3 cable is 40gbs or check in display adapter properties. The dock NIC had one solid light showing on the port. as soon as windows session starts the keyboard and mouse work fine.it happens only after powering of the laptop. If yes, use the right / left arrows to select the column, and up arrow to increase the value. And since the Inspiron 5570 only uses either a 45W or 65W power source, depending on how it's configured, you can use the WD19 130W version, not the 180W version. Following up to see if you reverted back to the previous driver and if so, did it resolve the issue? Dell has a write-up indicating that the power button does not not work. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. This morning I reinstalled the Dell Realtek update and ethernet is back. The "answers" provided are not answers to the above problem. Dell highly recommends the Dell Command Update to automate the installation of BIOS, firmware, driver, and critical updates specific to your system and docking station. How to connect Dell Thunderbolt Dock WD19TBThunderbolt Dock WD19TB BEST PRICE: https://amzn.to/3pUGkxsOptimize your workspaceSmooth and seamless: Work withou. Restart the Docking Station. Once you have verified the WD19TB dock, shut down the laptop. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. (This includes Video Cables, Power cable, Network cable, USB cables, Headphones/speakers etc.) Phone number - +420 735 793 110d. Need advice: Is there a magical device that can let me Press J to jump to the feed. Windows 10 login screen shows no network connection and I need to use the laptop's built-in keyboard to enter creds. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. WD19 (USB-C host connection, max 4k@30Hz video) WD19DC ("Separable Dual DisplayPort over USB-C", max 5k@60Hz) - this, it seems means two USB-C cables from the dock to the host machine WD19TB (TB3. If I plug the mouse or the keyboard directly to the laptop, they work. I have peripherals and a monitor connected to the dock. Once completed, restart the system. Connected laptop to a WD16 dock. The dock shipped in April 2020. I'm at a loss. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. . KB/mouse/network all work fine - I didn't even update any drivers/firmware. Update Thunderbolt Controller Driver (1.41.648.5), Install ASMedia USB eXtensible Host Controller Driver (1.16.59.1), Install Realtek USB Audio Driver (6.3.9600.2215), Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618), Set dock as an "Approved device" in Thunderbolt control center, Connected laptop to a plain WD19 (non-TB) dock. Hi Jesse. They noticed this as they had BitLocker that requested a key on bootup, prior to loading Windows. Locate the, "F2 key" on the keyboard. Symptom 1: Docking Station Cannot Be Powered on Fixes: Disconnect all cables from the docking station (including the AC adapter). + I disable and re-enable the screens using xrandr <- This appears most noteworthy to me! You just keep the dock connected to wall power, then when you plug a system into the dock, the dock wakes up. Install Realtek USB Audio Driver (6.3.9600.2215) Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618) Set dock as an "Approved device" in Thunderbolt control center Some other testing: Connected laptop to a plain WD19 (non-TB) dock. We had inconsistent reports where either/both the internal keyboard or external keyboard were not working in the preboot environment. I just installed this dock driver on my XPS 9380 with my WD19TB dock and the Ethernet card stopped detecting a link with an Ethernet cable attached. There should be a drop down men you can select 30 or 60hz. XPS 9380, WD19TB, driver broke dock Ethernet connection. The dock works fine after you log in. The problem is the port on the left side went bad recently it used to work for sure, it works fine from the right side. Otherwise, continue to the next step. Apologies, allow us some time to research the problem and respond back to you. Were you able to resolve it? Click on Device Manager in the WinX Menu to launch the Device Manager. Judging by the Setup and Specifications document here, it only supports regular USB-C rather than Thunderbolt 3. However, in some random cases (once a day on average) I temporarily lose connection, and then it connects back (all while connected to the WD19TB dock). Go around in each of them, and ensure that the PCM volume bar (column) is not set to 0 <> 0 ( 0 volume level for left and right channel correspondingly.) If there is no display (either HDMI or DP connections), then hot-plug at least one of those cables (monitors connected and on and laptop connected and on) to see if the display is then recognized. This machine has identical chargeable ports on both sides similar to Macbook (I am guessing they are using the dedicated USB2 wires within the type C cable and I assume something in or near the connector is bad. responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc. 1 person found this solution to be helpful. - Dell 9710 laptop (personal) or Dell Latitude 7320 laptop (work) - Both laptops have multiple Thunderbolt 4 ports, but only one is needed - Devices connected to Dock - 3 32" Monitors displaying at 4k resolution at 30hz refresh rate (2 via Displayport, and 1 via HDMi) - USB wired headset - USB dongle for wireless mouse What can I do to make this work? What is the real, long-term solution to this issue? I tried various plug and unplug into different ports to coax it into loading drivers, various reboots. If I log in using the laptop keyboard, the peripherals start working, and they will still work if I go back to the Windows lock screen. You don't "power on" the dock. So there may be an issue with both docks. The Windows Realtek updates are not optional, so the only way I know to stop them is to turn off all Windows updates. How do you enable pass-through of USB/ethernet on a Dell docking station? all drivers are fully updated. Registered owner's name b. Email address c. Phone number d. Current location e. Are you a retailer or an end-user? Anyone else having issues? - Power Management tab > Uncheck "allow this computer to turn off this device to save power". Power light on TB connector should come back on now. After unplugging, press the Power button for 30 seconds to drain any residual power from the docking station. Instead, I went to Device Manager > Network adapters > Realtek USB network controller and changed the following: - "Advanced" tab > Idle Power Saving > Set to Disabled. Press question mark to learn the rest of the keyboard shortcuts. When booting up, the external keyboard/mouse work fine in BIOS, but once Windows starts to load the keyboard and mouse lights turn off. @DJ238769 in addition to my answer above, why did you get the WD19TB rather than regular WD19? Registered owner's name - Creditinfo CEE s.r.o.b. Select the Device Manager. Latitude 7320 connected to aWD19TB USB-C Dock. Window 10 -> Settings -> Devices -> USB -> Disable "Stop devices when my screen is off". I tried installing an Intel driver but it failed. If the LED indicator is off, try a known good AC adapter. Following up to see if the information helped resolve your request? The same issue happens when theres a loss of power from the docking station while the laptop is still connected. 1) Disconnect all external device connected from the DS. Judging by the Setup and Specifications document here, it only supports regular USB-C rather than Thunderbolt 3. Troubleshooting Steps I confirmed that the USB-C Thunderbolt 3 port on the Precision 5540 works 100% of the time when not using the WD19TB (i.e., plugged in a USB-C keyboard device repeatedly into the port and it works every time), so it seems the issue is specific to the WD19TB Uninstalled and reinstalled the Thunderbolt 3 controller and drivers I have the same problem with HP Elitebook which has Thunderbolt capability. System Information says USB 3.0 XHCI. Original post was only in Windows, so not exactly the same issue. Thanks for performing the suggested steps. If not installed, try it. Maybe Im doing something wrong, but whenever I try setting up my WD19TB dock, I plug the cable into the wall and then when I plug into the dock, the power light blinks three times, the fan kicks on for a split second then it seemingly shuts down before I even plug into the laptop. IT admin. Fortunately, someone from the@DELL-Caresteam contacted me via PM and took my details including the fact I am on the latest firmware for my WD19TB. Depending on your requirements in security, this option is not realy acceptable as it enables an attack vector to attack BitLocker. Press the dock button for a second and system should boot normally. Thanks, I have updated the BIOS and the dock firmware, but unfortunately there is no change. It works with XPS, Latitude, and Precision systems that are designed more for business users and therefore more with docking stations in mind, but apparently not Inspirons, although I don't know why Dell would choose not to add support for that feature in their own products.In any case, at the very least you should be able to simply connect the dock while the system is running and have it start working. 0 Kudos Reply Previous We had inconsistent reports where either/both the internal keyboard or external keyboard were not working in the preboot environment. The other option that I found was, unplug the power and laptop TB connection. I have Dell work laptop with the WD19TBS docking station working fine at home and work for simple video, ethernet, keyboard, mouse. Did you check the WD19TB firmware version? Right-click This PC on your desktop, choose Manage. My machine is running Windows 10.0.19043.1202, Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23
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dell wd19tb network not working