RMA turnaround times on SE stuff is closer to 6-8 weeks just to get the eqpt. The internal hardware that measures ground fault has measured substantially high ground currents. Best. r/solar. Sorry you're having trouble. Verify that the inverter is set to the correct country. Your email address will not be published. ELECTRICAL HAZARD. (Details Inside), Press J to jump to the feed. This video will guide you through how to troubleshoot a 3x6E when there is no meter installed on the Site. Below is a list of the various codes that may appear on your SolarEdge inverter. Make use of the SolarEdge Support Center for US - Get free professional resources and additional information, chat with our representatives, and more. CPU v3.19xx and later, inlcuding 4.x CPU v3.18xx and before CPU v3.19xx and later, including 4.x 16, 149, 153, 181, 166-168, 170 ALL RIGHTS RESERVED. Decipher All Ginlong/ Solis Alarm Codes With Ease. Just like restarting your computer, restarting your inverter can fix some common issues. When AC voltage returns, the inverter should restart after the reconnection time, which depends on country grid connection codes. Turn OFF the inverters in the site and verify AC grid voltage. Just like restarting your computer, restarting your inverter can fix some common issues. Report: Sunpower Maxeon Performance 3 Series. Join. Refer to the AC Wiring Application Note, available on the SolarEdge website at. 2. Well. Turn the inverter OFF and then ON. Change the Phase Balance option in theInverter's LCD menu to Disable.Refer to Power Control on page 35 and to the SolarEdge Phase Balancing Manual, available on the SolarEdge website at http://www.solaredge.com/files/pdfs/phase_balancing_connection_guide.pdf. read your contract with them closely and see what it means to you. If the fault persists, contact SolarEdge support or your solar provider. Hopefully it doesnt need to be replaced or your system will be down for a lot more than just a week or 2. Jump to the relevant SolarEdge inverter error code selection using one of the buttons below. They need to come out and who knows then how long it will take to replace, repair, whatever. Below is a list of the various codes that may appear on your SolarEdge inverter. Ground faults may occur due to insufficient insulation to the ground. And then today just got an email with RMA and estimated 5 days until shipped. Case for blocking A 1970 built Catholic church achieves a self-sufficiency You can see here my Hyundai Kona EV being charged by the sun. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Firmware-update-before-all-else (like old Windows support days of reboot your computer) is SolarEdge's goto protocol for probably everything, at least that's what it seems from folks sharing their stories. SE claims this is a comms issue and not a production issue. The input DC voltage is below the minimum level that is supported. How to power cycle a SolarEdge inverter: 1) Flip the red switch into the off "0" position. It would crap out around 7.5kW and then go off and on most of the day. Main Indications System Performance Information AC Output Power Production Percentage If the fault persists, reinstall the inverter in a warmer place. Any combination of LEDs on condition that the red LED is on. If the fault persists, contact SolarEdge support or your solar provider. Emailed yesterday morning. Help us improve this article with your feedback. The isolation is checked each time the inverter starts up. MisterSandals Participation Medalist Joined Nov 5, 2019 Messages 6,367 Location Silicon Valley Aug 21, 2021 #2 Reason I was asking was because the SolarEdge support while helpful, didn't say much other than they would pass it on to engineering. The AC relay failed during wake-up tests. Got home from work trip and noticed 3 days of 1 kwh followed by a 5 kwh day and then 0. Good luck getting a replacement within 10 business days. Error code - 4, 5, 6, 8, 11, 12, 18, 22, 42, 45, 48, Error code - 16, 149, 153, 181, 166-168, 170, Error code - 2x13, 2x15, 2x16, 3x2, 2x2D, 3xC, 3xF, Error code - 2x10, 2x95, 2x59, 2xB5, 18xA6-A8, 18xAA, Error code - 3x11, 2x96, 2x97,18xC, 18x8E, Error code - 45, 48, 94, 107- 111,113, 132-134, 140, Error code - 95, 106, 125,126, 161, 162, 166, 172-175, Error Code - 3x2, 3xC, 3xF, 8x11 - 8x13, 8x3D, 8x4A - 8x4E, 8x50, Error Code - 8x3E, 8x49, 8x5C, 8x5D, 8x75-79, 8x7A- 7F, 8x80-83, Error Code - 8x1C/ 8x1D/ 8x1E 8x22/8x23/8x24, Error Code - 8x3A/8x3B/ 8x3C 8x3F/ 8x40/ 8x41. GEM Energy support 1300 969 471. Hopefully it's just the out-of-the-box mortality failure and the replacement gets you smooth sailing. Last time they came out (last fall after install, inverter failed intermittently on startup), couldn't do anything because it wasn't broken that second (not like this issue) and I had to start all over again. As long as they aren't in danger of not meeting the performance guarantee and having to pay for the lost production, they will put you at the bottom of the repair queue. Error#SinglePhase Inverter Error#ThreePhase Inverter LCD Message CauseandTroubleshooting CPUv3.18xx andbefore CPUv3.19xx andlater CPUv3.18xx andbefore CPUv3.19xx This email is to inform you that we have identified your solar system needs service. voltage or a switching load near the site. Had this exact same error code and it took about 6 weeks (assuming you're with sunrun) to get the inverter replaced. By using our website, mobile applications, or any of our online products and services (Services), you consent that we can access, collect, store and use cookies and your IP address in accordance with our Cookies Policy. SolarEdge is using cookies to improve your user experience. A certified installer must fix the faulty string before connecting it to the inverter. If permitted by local authorities, use theSolarEdge Configuration Tool to change the settings. Get refined data-driven product insights as they launch. Is that the standard response time? faulty string before connecting it to the inverter. These common issues include: Are you experiencing this error on your Solaredge Inverter?Error code 18x86Isolation FaultSee diagnostic menuWatch this video to see how I troubleshoot and f. Verify that the output wire size matches the distance between the inverter and the location of the grid connection. Become an Original Subscriber. Consult the grid operator. Be very careful, don't try to hook a meter up to 400VDC, one tiny mistake and you are toast. Only a certified PV installer must fix the. If you do not hear from anyone within this timeframe, please feel free to contact us at 1-855-478-6786. ALL RIGHTS RESERVED. System has been completely powered down twice now. A Certified Technician from P. M. & M. Electric, Inc. will be contacting you in the next 5 business days to coordinate an appointment to service your system. unfortunately if this is a leased system they don't have a huge incentive to fix it quickly. Then in the evening it would resume working as normal. Discussion of solar photovoltaic systems, modules, the solar energy business, solar power production, utility-scale, commercial rooftop, residential, off-grid systems and more. No response so called just now and she walked me through a full shutdown and restarted with same errors. CPU v3.18xx and below - Error Code - 176 CPU v3.19xx and above - Error Code - 3x6A Error Message: For info contact your installer Solutions: Inverter remotely locked . V-Line Min or VLL Min Pick a date range that coincides with the day you were having issues - interestingly, I had super low grid voltage yesterday - around 216V at the time the inverter started playing up (around 4pm), and down as low as 204V at 7pm last night However, energy production has been good. Was a pain in the ass to unmount it and mount it again but we're back up and . Some really dumb stuff to check while waiting: All solar related breaker switches in main panel still OK. Will inverter work w/o the battery (turn off main battery breaker)? Called them. But our SCADA monitoring analyses say otherwise and indicate a 1/3 drop in production of the inverter. How are other energy industries having an effect on solar pv? Grid voltage is above the limit permitted. Also, aren't they supposed to be monitoring our system? RIP my solar power system. Welcome to the misery that is solaredge. you should have your installer deal with the hassle, you paid them for it and this should be covered service. so we got solar panels on Wednesday My journey from planing to PTO (10/24) completed now. Record the number (or numbers) displayed on the inverter and note if the inverter is single or three-phase (important). These may relate to external factors like grid voltage or wiring, The system not communicating with internet monitoring (you may also need to restart your modem), If the system is generally not performing as it should. Sorry we couldn't be helpful. When your panels kick in and start cranking power, the grid voltage goes high and they trip offline. All breakers and switches in correct position. Check the L1, L2 and Neutral wire connections. Solutions: PV Isolation fault. The SolarEdge inverters can actually be powered by panels that are about 50% over the inverters output rating. Be appreciated. The following tables detail the possible LED and switch combinations, and what they mean. Does anyone have any insight on their monitoring process? Original subscribers (that's you) receive price protection, granular product insights and early access content. If after five minutes, the LCD panel does not show a low safety voltage (1V per optimizer), check which string is malfunctioning, and recheck its connections to the inverter. Normally check output each day thru Mysunrun site. Once our Technician resolves the service request, we will provide a follow up email detailing the resolution as well as a survey to gather feedback on your visit. Update. The following tables detail the possible LED and switch combinations, and what they mean. Be ready for the storm with Weather Guard, Three Phase Inverters with Synergy Technology, StorEdge Products for On-Grid and Backup Applications, Inverter is communicating with the monitoring platform. The inverter has shut off due to islanding. 30. It if persists, you can consult SolarEdge customer service to check whether the problem is with the inverter or grid. Any combination of LEDs on condition that the blue LED is on. Every service call is two months. I can't imagine 5 days of almost zero production and associated error codes not meeting their "everythings okay" standard? http://www.solaredge.com/files/pdfs/application-note-recommended-wiring.pdf, http://www.solaredge.com/files/pdfs/phase_balancing_connection_guide.pdf, Faults and errors that are displayed on the inverter (take note of these before restarting your inverter in case the error continues). Get refined data-driven product insights as they launch. Grid voltage is below the limit permitted. 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