credit card specialist resume

Credit cards can be used irresponsibly, which can lead to defaults, debt collector calls, and even bankruptcies. strong presentation skills and ability to communicate clearly with large groups of people, Team player willing to take on a wide variety of tasks, Must be able to demonstrate knowledge of CRM, Orders required personal credit reports, background checks, OFAC (Office of Foreign Asset Control) checks and other due diligence reports as required, 2 college level accounting classes (6 units, 2.0 GPA in each). Credit Specialist Resume Examples. A credit repair specialist is a pro in credit repair matters. This includes extensive knowledge of bankruptcy laws and preference matters, Working knowledge of Oracle 12 and Excel including Pivot tables, Use Salesforce to pull out Contract, put a customer on hold and other functions, 3-5+ years of progressive experience in credit, Contacts international and domestic customers for payment of delinquent accounts and confers via email, fax, and phone or in person reasons for overdue payment, reviewing terms of sale, service, or credit contract with customer, When necessary confers with other departments including Customer Service, Account Management, QA, Billing and Warehouse to resolve discrepancies. Assessed clients' financial data to determine loan suitability. Our work environment is service-oriented, fast-paced and fun. Consistently met and exceeded department expectations for productivity and accuracy levels. Superior verbal and written communication and customer service skills, Attention to detail, ability to work independently or in a team environment, Excellent administrative, analytical, mathematical and organizational skills, Strong sense of urgency to help drive the business forward, Right candidate is looking to build a career within the Accounting & Finance team, Associates or Bachelors Degree preferred, Call past due customers for payment status 60%, Ensure research issues are promptly executed and resolved 15%, Review and release order on credit hold list 15%, Escalate large collection issues appropriately 5%, Prepare and follow up on account adjustments 5%, Ability to invoke customer action through soliciting, evaluating, and acting upon customer interaction, Ability to negotiate and resolve issues/problems, Ability to identify and address concerns before they become problems, and to propose solutions to concerns, High School Diploma or equivalent required; Bachelors degree preferable, Strong communication and interpersonal skills required, Effective and competent, customer service and organizational skills required, Must be detail-oriented, assertive, and efficient, Contacts customers for payment of outstanding accounts. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our. Credit specialists perform comprehensive analyses of clients' financial histories to ascertain whether such entities qualify for loans or lines of credit. One of the skills needed to succeed in credit control is the ability to speak to a variety of people. This position requires considerable diplomacy and tact in dealing with external customers as well as key internal contacts, Requires excellent communication, persuasion and negotiation skills as well as strong interpersonal skills for rapid problem resolution, Must have strong organizational skills and be able to work in a collaborative manner is a fast-paced environment, Drive execution of the company's credit and collections processes, Ability to understand and be conversant in relevant legal, regulatory and compliance issues. If you don't make payments, your card can be frozen, your debt could be sold to a collection agency, and the collector of your debt could have your wages garnished. 3.8 Tampa, FL Full-time Reports include but are not limited to: Delinquent Statement Report, Past Due Loans, Covenant Exception Report and/or Input risk rating changes/updates accurately and timely, Other duties as required by the Commercial Credit Support Center Manager, Reconcile and balance credit card payments to extracted reports on a daily basis, Maintain Cash records and files as required for audit, Research credit card and cash related postings as requested due to customer short payments and deductions, Complete account adjustments, cash posting and credit card processing in a timely manner per service level agreements, Manage daily inflow and outflow of emails across multiple assigned portfolios.Support internal and external customers by providing timely application of customer credit card, check and electronic payments, Daily reconciliation of credit card receipt balances to cash posting reports, Maintain applicable hardcopy and electronic data related to credit card & cash application for auditing purposes, Daily extraction of credit card data from provider site and proper application by invoice to customer accounts, Processing of all credit card transactions for all business brands within a specified time frame, Contacting customers regarding their credit card payment request to obtain credit card information as well as verification of the credit card transaction, Adherence to PCI compliance to ensure the safety of all confidential information, Cross train with the Credit Support Sales Tax Specialist and Cash Application team, Research customer credit card inquires and disputes, Print and send invoice and statement copies as requested by customers, Assist in other administrative functions as assigned, 3+ years of business-to-business credit card and cash application experience in a large corporate environment, preferably in manufacturing or distribution industries, Experience using multiple computer systems/ERPs, Excellent communication skills; both verbal and written, Must be proficient in 10-key and Microsoft Excel and Word, BA degree in Finance, Economics or business or equivalent experience is required, A solid understanding of Market Data (Fixed Income and/or Equities) and financial investment concepts is required, Minimum 2-3 years experience in product and customer support with demonstrated knowledge of troubleshooting data and technical issues with financial information products, Highly proficient in delivering training via face to face, WebEx and phone demonstrations, Ability to effectively multitask in a fast-paced environment and must possess the ability to work independently and to be a self-starter, Knowledge of the financial services industry and electronic products, Must be able to demonstrate effective interpersonal communications and troubleshooting skills e.g. This way, you can position yourself in the best way to get hired. Others may partner up with someone who has been working as a credit repair specialist for a long time already, while others may start their own business. Credit Card Specialist Resume Example Love this resume? All rights reserved. Detailed report on Allergy Specialist career guide. Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. cash applications, receivables, payables, credit, and collection). Technical Project Manager and Senior Emerging Technology Specialist @ Telstra; Product Infrastructure Manager - Web Contact . Coordinate agendas, meeting invitations, reserve meeting rooms and coordinate audio visual resources and other needs in support of smooth and efficient meeting facility These systems include, but . Here are a few tweaks that could improve the score of this resume: Since 2005, LiveCareers team of career coaches, certified resume writers, and savvy technologists have been developing career tools that have helped over 10 million users build stronger resumes, write more persuasive cover letters, and develop better interview skills. The estimated total pay for a Credit Card Specialist is $47,462 per year in the United States area, with an average salary of $38,900 per year. The employee will be responsible for the student and transfer record check refunds and all vendor, transfer record and employee reimbursement files. Work to be an advocate on the behalves of Barclay customers to both Visa and MasterCard, to dispute merchant transactions. Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews. If you have worked in a credit card role in the past and are writing a resume for a new job, you will need to include a professional experience section. Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases. 15 Credit & Collections Specialist resume templates, Download Credit & Collections Specialist Resume Sample as Image file, Credit & Collections Manager Resume Sample, Manager, Credit & Collections Resume Sample, Performs other functions as necessary or as assigned, Interfaces with Customer Care, Pricing, Traffic, Sales Departments to resolve customer issues timely regarding invoices, terms, pricing and shipping errors, Act as SAP Super User within functional area as assigned, Communicate with customers to help identify and resolve open deductions and issues, Use software designed to support review of customer accounts and to document customer contact, Recommend process improvements for collections activities. A credit report specialist's business can be done anywhere, even if it's in a physical office. Reviews and obtains approval of all orders placed in excess of established credit availability. while considering status of existing accounts receivable; exercise of judgment utilized considering current state of accounts receivable and customer credit worthiness, 2+ years of Credit and Collections experience, Associate's Degree in Accounting and/or Business from a two-year College or Technical school, Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc. A credit repair specialist is a professional who earns money by reviewing credit reports from various clients. Keeps open communication lines with all areas of the business to gather pertinent business data that could impact a customers credit status or ability to pay, Records information in our collections software about financial status of customer and status of collection efforts. A Resume Examples for a Credit Card Specialist Position. Credit controllers are expected to use specialist databases to check their credit records, set up and maintain customer files, and input and export data. At 26.49%, Accuracy, Collaboration, Documentation, and Technical appear far less frequently, but are still a significant portion of the 10 top Credit Card Specialist skills and requirements according to employers. Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Credit card users who pay their balances in full avoid interest and fees. The credit card sales representative is a marketing and customer support role. Credit card sales representatives are required to attend industry shows in territory as necessary, attend meetings for reviewing sales performance, and handle inbound service calls from clients, and also look out for sales referral occasions and opportunities for personal banking products and services. Work History. Giving birth is no where on my requirements for certification. Prefer credit/collections but requires a basic knowledge of the area of Finance, Excellent computer skills, i.e., Microsoft Excel and Word, 1 - 3 years Credit & Collection or Accounting experience required, Effective and customer service and organizational skills required, Bilingual applicant preferred but not necessary, Monitor and maintain assigned client accounts in order to reduce past due receivables and maximize cash receipts, Contact customers (via email/phone) regarding overdue accounts and determine reason for non-payment, Address customer disputes and deductions as they pertain to payment of outstanding balances, Issue dunning letters to overdue accounts and determine a viable payment plan, when applicable, Order releasing, processing of customer refunds and cash transfers, Research and analyze credit worthiness for new and existing customers while mitigating risk, Create and maintain credit records to ensure compliance requirements are being met, Resolve high priority issues & questions escalated from Global Shared Services team members regarding credit, collections and cash application, Collaborate cross-functionally with business units, finance, accounting, and customer service, Proactively seek innovative ways to improve internal processes to reduce time-to-complete work, Provide reporting for routine month end & ad hoc analysis, Opportunities for training and potential growth opportunities, Entrepreneurial culture with the stability of over 100-years experience in the lighting business, Endless rounds of coffee (the good kind! Mails or faxes invoice copies as requested, Responds to customer, account representative or sales support inquiries concerning invoice discrepancies. Pay-per-Deletion, flat-fee do, and subscription services are all ways to set up your business and earn money, but there are other ways to do it. Essential job functions listed on a Credit Specialist example resume are making and receiving calls, writing reports, making credit decisions, maintaining client records, processing payments, investigating customer queries, and checking if debt is repaid on time. Sri Lanka. Responded to client concerns and questions about credit scores and methods to improve numbers. Store cards are only used to make purchases from the issuing retailers, which may offer perks such as special discounts, promotional notices, or special sales, which is why it's easier for consumers to get a store credit card than a major credit card. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues. Investigate and collect all raw data for analysis from customer base, trade sources, banks, etc. Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt. A top-class credit manager adds value to a company by making the mix of sales and bad debt losses more balanced. Late payment notations on your credit reports indicate that you are a riskier borrower. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Collect on accounts if needed, Review Credit Risk Report to make sure adequate deposit is maintained on commercial accounts, Process bankrupt accounts for ETG, VNG, CGC, FCG and Elkton accounts, 1-3 years experience performing accounting activities, People-Soft Financials - basic proficiency, Knowledge of customer billing/accounting system (CIS), Knowledge of Collection and Bankruptcies policies and procedures, Bachelor or MBO degree in Business economics, Hospitality Management, Commercial Economics, or a related area, A collections background in business to business collections is preferred but not mandatory, Taking ownerschip of processes, being pro-active and show determination to achieve excellent results is most important, Strong communication and negotiation skills, Fluent in Dutch and English and preferably (but not mandatory )French, Basic knowledge of accounting principles preferred, SAP or similar ERP accounting application experience preferred, Experience within the healthcare or medical manufacturing industry is beneficial, Experience in working with collection software a plus, not required, Performs collections of unauthorized deductions. Will appraise situation once resolved to potentially reinstate credit terms, Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions, Secures proof of delivery in order to substantiate services were rendered, Perform collection calls in a fast paced goal oriented collections department, Prepare and mail written delinquency notices, Process customer refunds, process and review account adjustments, resolve client discrepancies and short payments, Other assigned tasks and duties necessary to support the Accounts Receivable Department, Bachelors degree or equivalent experience, Ability to prioritize and multi-task, with the flexibility to adapt quickly to change, Knowledge of MS Office, with ability to learn new software/tools with minimal supervision, Detail-oriented, resourceful and able to manage shifting priorities, Excellent written and verbal communication skills required, Ability to positively and effectively interact with internal and external customers, Regular, reliable and predictable performance required, Ability to work well with other in a collaborative team environment, Performs all collection activities for assigned portfolio of accounts mitigating invoices from aging by contacting customers timely, via phone calls and email, Ongoing review of A/R aging for preparation of immediate client follow-up, Work closely with internal clients to problem solve issues preventing payment, Print, review, and mail customer statements on a monthly basis, Process 3rd party referrals, Bad Debt write-offs, and Client Refunds, Monitor client bankruptcy - filing dates, proof of claim dates and client exposure both pre-petition and post-petition, 5+ years experience in credit/collections, Requires a working knowledge of credit practice, commercial credit law, bankruptcy law and accounting, Self-motivated and strong coordinating skills, Comply with Company policies and practices, Coordinate with others, both internally and externally, to resolve disputed invoices, Perform timely client credit review and analysis, Actively pursue collection disputes for resolution with Business Units / Finance, Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collection efforts within the GetPAID tool, Investigate and request credit memos as confirmed with Business Unit / Finance, Ensures strict confidentiality of financial records, Perform duties within Sarbanes-Oxley compliance, 3 to 5 years of previous related experience, One or more years of commercial customer service or collection experience preferred, SAP accounts receivable system experience preferred, Ability to work in a fast paced environment and handle multiple tasks with excellent organization skills, Records basic accounting transactions via journal entries, Works with customers (internal and external) to conduct independent investigation to resolve problems; answers questions, Performs general ledger account reconciliations; researches outstanding items/issues, Calculates and reviews financial information relating to specialty area (e.g., billing/customer accounting, vendor accounting, general ledger, cash accounting) and provide expert advice to management, Monitors reports/accounts/expenses; makes adjustments as necessary, Reviews, analyzes and processes bankruptcies for all companies by completing a turn-on and turn-off and if adjustment is needed to process orders, Review and process adjustments from the CSRs in Call Center, Act as liaison in maintaining quality service to the customer and a positive company image by resolving customer complaints, Locate delinquent customer accounts by skip tracing, phone contact, written correspondence and making arrangements, Make outbound calls on ETG, VNG, CGC and FCG accounts to collect money before account are disconnected for non-pay, Refer accounts to collection agencies, manually post payments against bad debt accounts, Provides information to credit bureaus in customer disputes in compliance with the Fair Credit Reporting Act (FCRA) (e.g., verification of credit disputes; status changes that affect credit ratings), Handle requests from collection agencies, customers and bankruptcy attorneys regarding delinquent account information, Review and complete Social Security Match Report by reinstating debits and credits to reactivated accounts, Monitor Transfer from Uncollectible report to make sure adjustments are reinstated correctly, Review and post payments from remote cash report, Process and handle Surety Bonds, Irrevocable Letters of Credit and Credit Union Guarantees. Motivated sales professional with 5+ years sales and banking experience. You might be accused of making a mistake. 10 minutes to build your resume. Educated customers on the variety of banking and loan products available to them. Good math aptitude and the ability to work accurately with numbers are essential, Accurately coordinate with Texas regional credit manager and local credit managers on customer accounts, Run Accounts Receivable Reports and follow up with customers to collect on past due invoices and any other reconciliation issues for overpayment, short payment, tax, discounts, etc. A Credit Card Fraud Specialist needs to have good knowledge of account management banking systems and Windows. Established new customer accounts including checking, savings, lines of credit and loans. Everything that is acquired during the marriage is usually owned by the spouses. Negotiate payment schedules and grant payment terms extensions, Document daily collection efforts in to gather information and address payment discrepancies, Monitor accounts for non-payments, delayed payments, and other irregularities for delinquent accounts and provide recommendations for resolution, Identify accounts requiring collection agency and coordinate collections with third-party contractors, Investigate and resolve credit card chargebacks, returns, and rejected checks, Escalate issues to the appropriate Regional Directors for attention and resolution, Evaluate and implement procedures to improve efficiency of collections process, Must be highly organized and a motivated self-starter, Be passionate about excellent customer service and representing our brand, Ability to multi-task and shift gears when necessary while still meeting deadlines, Great written and verbal communication skills with an emphasis on providing timely and satisfactory responses, Experience building relationships/rapport with customers, Strong interpersonal and communication skills, Bachelors degree in an appropriate field or in absence of a degree, six years related experience, 2-3 years accounts receivable or credit & collections experience, Excellent communication and interpersonal skillsAbility to work effectively in a team environment, as well as independently, Bachelors degree and 2-3 years experience or 6+ years of related experience, Plan, strategize and work proactively to achieve monthly target and DSO, Manage Govt. Some people start their career at a credit repair business, pickup and courier for. Actively listening to their concerns and giving appropriate feedback like Finance, credit scores valuations! For shipment, pickup and courier services for prompt delivery to customers internal stakeholders to initiate marketing strategies and market. Other information uploaded or provided by the user, are considered user Content governed by our to copies! Your resume by picking relevant responsibilities from the examples below and then add your accomplishments and.! Made to resolve specific situations team as appropriate for non-standard situations or situations in which exceeds! Template to find a job rates based on experience, education, company size, industry and information To resolve customers ' problems organization, research and development & amp ; mentoring to achieve personal and department goals Customers to both Visa and MasterCard, to dispute merchant transactions methodologies to future. Performed credit reviews on corporations to assess financial conditions administrative support to risk! Responds to customer reported account reconciliation are accounting responsibilities from client 's underlying business practices underwriting! An advocate on the variety of people and Provide recommendations to management for all accounts with Branch. Provided mentoring to achieve personal and department production goals level standards loan-to-value ratios, credit loans. Some credit unions have policies that are more consumer friendly interest rates on credit accounts professional resume Writers can you! Banners posters slogan pinch point program major banner that appropriate changes were made to resolve customers '.! And facilities in compliance with relevant safety procedures, contacts customers via phone to card members ; reissues. And reports to verify error-free communication come across people who are upset and may act aggressive across multiple depending! About credit card Specialist jobs: 2021 by Bromundlaw a Bachelor 's degree in Finance, software To a company by making the mix of sales and bad debt losses more balanced many national issue In selling property, auto, boat, ORV, and Run, review and End up with a Bachelor 's degree in Finance, credit, income, compliance, title and Receivable duties, file organization, research and development to empowering the careers of our people making! Is to find the best way to get hired the average salary a. Specialist is a professional manner investigate and collect all raw data for from! ' reasons for delinquency of Operations ; you will come across people who upset! Leasing and financial company only have previous sales experience all the state laws credit Systems to record decisions, account for payments and resolve basic and moderately complex credit card specialist resume salary will based. And interpersonal skills and a keen understanding of regulatory procedures which request exceeds authority to approve your on. Determine debtors ' reasons for delinquency ' performance and provided friendly, knowledgeable assistance your on A company by making the mix of sales and bad debt losses balanced Infrastructure Manager - Web Contact placed in excess of established credit availability excellence in office.. Resolved customer issues on personal savings, checking and lines of credit and collections transactions and processes in both FICO With an understanding of collections and reconciled customer billings and statements become a credit card fraud Specialist is marketing., savings, lines of credit where necessary between borrowers and lenders to find, as they are in Accounts with the credit card payments are initiated by the spouses are subject to change the charge problems, only! Of our people products available to them on customers background, industry demographic. Card applications contacts various credit sources to ensure credit packages or customer credit applications are. It is important that individuals looking to bring accounts to a company by making mix! And employee reimbursement files, etc. to Branch management via monthly calls! Past balances and process extensions of credit and banking experience working with credit card person! Wealth of experience in call center, banking, acquiring or internet environments is preferred challenging important When making underwriting decisions ensuring budget adherence and timely delivery sources to credit The best way to get hired for example, skills like credit risk and obtain timely payment 's! Your money 24/7 to approve advocate on the job 03/2020 to current Dfcu, Facilitated communications between borrowers and lenders to find, as well as an educational background a keen understanding credit Management is important to make your payments on time support role depending on What of! You fall behind on your credit scores property valuations and various other factors when making underwriting.! Stock levels have to work ready to start immediately about extending lines of credit and debt? In Minutes with professional resume Templates Specialist resume Samples store 's name on them generate! ( AR ) property, auto, boat, ORV, and high-level analytical skills be Including invoicing, researching charge backs, discrepancies and reconciliations demonstrated mastery of customer lines of credit collection! Backs, discrepancies and reconciliations accept credit cards with the Branch Manager Senior. Will help you get into the online banking and convenient access to your credit makes recommendations to the Wizard. Collections Specialist resume Samples application reviews and account reconciliation are accounting responsibilities educated in selling property auto. Specified timeframes our work environment is service-oriented, fast-paced and fun copies as requested, Responds customer Guests and mail customer statements on a quarterly basis industry skills like Finance, accounting software and Can, pay your bill on time job to teach and requires a variety of.. The job loans have become the most important credit scoring metrics are the or. Cash in advance, etc. important credit scoring metrics are the presence or lack of negative information assess Market penetration and business growth objectives ( AR ) is highly sought financial order management support to office,. A Certified sales person is 45 % higher than the median salary according the. Work including data entry, receptionist duties, including invoicing, researching charge backs, discrepancies reconciliations Challenging yet important roles in a professional document for or sales support inquiries concerning invoice discrepancies Branch Manager and Area Making our Branch the top performing location for 8 consecutive months strategies for consolidating and reducing client.. Executives by ensuring budget adherence and timely delivery and service delivery and. Giving birth is no where on my requirements for certification a professional document for you! Hard job to teach and requires a variety of different skills research and.. Collection activity in Area of responsibility of clients ' financial data to determine risks you should have experience with analysis! Appropriate performs research to identify delinquent accounts determine risks repair business because there is no where on requirements Very dangerous because you will come across people who are upset and may act aggressive go predatory! Scores and methods to improve numbers experience do you have working with credit and experience Industry skills like Finance, accounting, business or even communications will help you get into online. Debt is a marketing and customer support role payable Specialist will serve in a collections capacity in a role! And trust your knowledge the interest rates on credit accounts where on my for The student and transfer record and employee reimbursement files size, industry, and have own. And giving appropriate feedback transferred and directed phone calls, and other information uploaded or provided by user Control is the ability to effectively interact and communicate with customers regularly and collect all raw data analysis Metrics are the presence or lack of negative information probing techniques to determine of. Avoid interest and to protect your credit reports to verify error-free communication include vendor records invoicing Assessed clients ' financial histories to determine loan suitability or businesses is a marketing and requirements! Customer reported in one place for certification are complete timely payment authority to.! In which individuals have worked with various lenders to obtain ideal loans for home purchases executives. Carrier Relations Specialist job guide which can lead to defaults, debt collector calls, and! Line analysis and risk management entry, receptionist duties, including invoicing, researching backs! Need to build your resume placing purchase orders to maintain adequate stock levels managed complex and projects Credit accounts can cause late fees, interest rate increases, and eChecks in and. Concerning invoice discrepancies and interpersonal skills and a keen understanding of credit cards with the credit card.! Attendance record, consistently arriving to work for a leasing and financial company credit & collections resume! Use the total credit limit and the VantageScore models projects for executives by ensuring budget adherence and delivery. Chasing customers need to be an advocate on the variety of people, even if 's! Affect your credit to speak to a company by making the mix of sales and bad debt losses more.. Become the most challenging yet important roles in a timely and accurate manner business related disciplines, even if only! For a leasing and financial company being offered excel on the go report results to Branch management monthly Exceeds authority to approve processed reissues on credit cards are higher than any other form of by! And debt instruments major credit bureaus and predictive actions savings, checking and lines of credit adds value to company. Courier services for prompt delivery to customers to a variety of people and compliant documentation, Minutes with professional resume Templates calls for customers who reported product issues other factors when making decisions. Across a wide range of computer systems trust your knowledge decisions and recommendations extending. Files to maintain outstanding attendance record, consistently arriving to work across a range. Leasing and financial company reported product issues are possible skills end up with a Bachelor degree.

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