Established and maintained a CRM Advisory team to assist in championing and driving through necessary CRM changes. Bachelors degree in Computer Science, Information Systems, Business Administration or related field preferred, Proven expertise in managing large packaged CRM applications, Understand sales and marketing processes involved in winning new business and expanding relationships with existing clients, Able to establish collaborative and productive relationships with internal IT department, marketing, sales, vendors and service providers, Ability to balance business needs, client needs and technological capabilities, Strong financial/business acumen and ability to understand and logically work through business problems to proper resolution, Microsoft Dynamics CRM experience is desired, Microsoft Dynamics CRM certification is a plus, Significant experience with sales management, marketing and/or client service processes, Ability to understand key CRM concepts and functionality, Ability to develop training concepts and train users, Full life cycle implementation experience (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment), 1 - 3 years of experience supporting business information / enterprise systems, 1 - 3 years of experience managing projects related to information systems, 1 - 3 years of experience providing database administration / date analysis, Knowledge / Experience in Business Intelligence and Data Warehouse, Experience in database growth initiatives, Experience in managing and distributing direct mail campaigns, Experience in launching/managing a loyalty program, Experience in managing email marketing campaigns and/or lifecycle programs, Demonstrated ability to run cross channel testing, Highly organized and demonstrably detail-oriented, Demonstrated ability to work in a fast-paced, self-starter environment, Ability to manage multiple work streams simultaneously, Team-player with excellent relationship-building and communication skills, Experience within an online retailer or similar Internet-based consumer business, Familiarity with Adobe Reports & Analytics, and/or internal CRM reporting systems, Familiarity with industry best-in-class benchmarks for Key Performance Indicators relevant to the online retailing business, 4+ years of e-commerce and email marketing experience. Worked directly wif business stakeholders to understand requirements, define and optimize processes that halped drive process improvements to meet business operation needs in Salesforce. Microsoft Office (including Excel and Access), Adobe Dream Weaver, Adobe Illustrator, HTML, Omniture, Strong understanding of B2C direct marketing strategy & tactics required; preferably in email marketing for hospitality, travel, or ski company, Track record of developing data-driven multi-channel campaigns resulting in solid business results is necessary, Proficient with Microsoft Office (including Excel and Access), Experience building and executing direct mail and email campaigns, Basic understanding of marketing databases/campaign management tools, Ability to articulate and champion email marketing best practices, Management of cross-functional relationships, especially with IT, Experience managing external vendor relationships, Ability to put together a full year, multichannel, marketing plan, Responsible for CLV growth through relevant and engaging communications including High Value customer programs, Ensuring that you embed CRM best practice in everything we do, You are a champion data-driven decision maker and will collaborate with the different teams to develop a thorough understanding of our consumers in order to drive personally relevant relationships with them, You will establish effective CRM processes that systemize 1-2-1 consumer engagement in a scalable model, Act as consumer Loyalty champion and change agent in the global CRM team to ensure that the consumer is at the heart of everything we do, 6 + years of digital experience (agency or client, Essential Marketing and Communication background with demonstrated success in your business area, Experience with Adobe Neolane campaign management tool is a plus, Background should include strategy, account planning and/or project management with general understanding of web analytics, usability and what drives consumer behavior, Leadership, problem-solving and decision-making abilities, Results-driven and process focused with problem-solving and decision-making abilities, Analyzes business requirements and provides guidance using Salesforce.com and other, Reporting solutions. Evaluated and refined technical support staff experience to maximize efficiency while maintaining a high level of positive motivation. Professional with 13+ year track record of success managing client projects with expertise in the implementation of CRM and ERP global automated solutions as a . Acted as lead programmer on a major database installation. Now here's how to write a Salesforce resume they'll love: 1. Specific experience with MS Excel, Google Analytics, and Omniture is desired, Work with the category communication leads to develop a category CRM strategy and convert that strategy into an annual execution based on category consumer and revenue objectives, Ensure CRM/consumer engagement is integrated in everything the category will conduct that involves consumer engagement from, maximizing every opportunity to capture consumer data e.g. Managed the entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved. Choose your preferred template and make your resume shine. issue POs and RMPs, update of monthly actual expenditure, etc, University graduate in Business Administration, Marketing, Statistic or related disciplines, 6-7 years of solid experience in CRM field, preferable experience in FMCG or beauty, Good understanding of trends and latest development in CRM, Proactive analytical, strong business and marketing sense; good team player and communication skills, Proficient in English and Chinese including Cantonese, 7-10 years of consulting and/or CRM experience, Providing advice and direction regarding Microsoft Dynamics CRM capabilities and functions to customer organizations, Expertise in an industry vertical (i.e. Communicated project status internally and to the customer. Ensured team met or exceeded service level agreements (SLAs). Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes Create a Resume in Minutes Freeda Feil 663 Bridget Park Dallas TX Phone +1 (555) 974 6043 Experience Philadelphia, PA Borer Group Planned and executed email marketing and social media strategy. Acronis - Burlington, MA. Created and maintained vision and roadmap for the companys CRM efforts. If no quant component at degree level then A level maths or equivalent, A good understanding of the luxury fashion industry, Outstanding execution skills with strong attention to detail, Outstanding work planning and time management skills: ability to prioritize, Excellent communication skills and confidence in presenting to and working with senior team members and external clients, A passion for numbers and outstanding analytical skills including, Develop overall global & regional strategies for email marketing that will drive increased consumer engagement and revenues, in particular focussing on opt-in/out rates, delivery rates, open rates, click-through rates, Drive the planning and implementation of email marketing campaigns to achieve targets, Implement a test & learn approach to challenge our existing activity, identify and recommend changes, and drive on-going performance improvement, Work with IT, Digital, and Procurement teams to develop and/or implement technology platforms that will help deliver BBCW email marketing activity more cost effectively and efficiently, Be the goto person for all email marketing questions; give guidance and support to regions, brands and products; develop strong relations with BBC PS; build contacts across the industry with suppliers; manage the relationships with our suppliers, Solid understanding of CRM applications throughout the customer lifecycle, Previous experience of working with Campaign Management tool is essential, Solid understanding of data segmentation and profiling techniques, Extensive experience in a management role is essential, Extensive experience in an email marketing role is essential, Significant experience in a global role is desirable, Help refine the CRM vision and strategy; a tool that will contain, analyze and provide key relevant information about our customers worldwide, Identify business requirements from Customer Experience, Retail and Performance Marketing teams, Identify data points and data feeds necessary to populate the CRM and build customer profiles, Work closely with the internal teams (customer care, architecture, analytics, performance marketing) to identify existing data feeds, and put together a strategy to collect the other ones, Work closely with the Customer Insights Manager and the rest of the Customer Experience Team to implement innovative initiatives to better the experience of our customers, powered by the CRM, Work closely with the Analytics to optimize the service levels of the Customer Experience and Shipping teams according to CRM information and profiles, Analytical; you understand deeply web analytics and you can derive models and insights from the data, Critical thinking ; you are able to connect dots and derive insights from various information sources, Self-managed; you thrive in environments where you have a certain degree of freedom. To learn more, visit us at www.pwc.com/careers, Software system implementation with customer support experience, Lead a team of four to provide Fanatical Support to numerous business partners in disparate divisions across the company in getting the most out of Salesforce, including day to day use of the existing tool, as well as enhancements for future use; past experience wrangling cats is a plus, Be directly responsible for hiring and performance management of the team, Focus primarily on strategy and direction, but still need to get your hands dirty helping out with reporting, data management, etc. Create a Resume in Minutes with Professional Resume Templates. Maintained security profiles and access rights for all users as employees are hired, transferred or leave the company. Database Administrator/Applications Supervisor, Spearheaded the upgrade and redesign of the companys SFA system using GoldMine. Added increased functionality after the go-live date, such as Hoover's to augment client data. Ensured return on investment through Key Performance Indicators and performance metrics. Prepared JCL, batch, and online testing for a medical claim and accounting system. Define and communicate best practices for reports, views, dashboards and business analytics, Create SOPs for sales and sales support functions and utilize technology and automations to minimize non-sales activity in the field, 2-3 years minimum related experience preferably in Media sales or CRM, Demonstrated expertise with Salesforce.com required, Expertise in implementing and integrating SalesForce.com applications, Salesforce.com Certified Administrator license a plus, Experience in Media sales or B2B sales process a plus, Ability to work independently and to work in a team environment, Responsible for all facets of CRM: analysis, list pulling, data compliancy at retail, and reporting, Provide comprehensive post mortem reports that encompass both ecommerce and retail results for each promotion that includes performance and GIMROI analysis, Coordinate the flow of data across internal and external partners to ensure that campaigns are effective, on strategy and delivered on time, within budget and include a measurable ROI, Partner with Retail Store Managers to identify relevant customer behaviors to initiate and generate targeted client lists to be used for effective clienteling purposes, Create and implement best practices for store CRM data collection, Set up promotions in CRM creating promo-codes, target lists and generating report recap. Establish policies to ensure a tempered offer flow to the clients across channels. . As the CRM Manager you need to bring a true governance operating model inside our organization. Add a Salesforce projects section to attract the recruiter and highlight your skillset. Managed support and deployment of add-on products such as DemandTools, DupeBlocker, Integration to Microsoft Outlook and Crystal Reports. Motivated the team, recruited, interviewed, hired and train perspective employees. use of modular templates, dynamic content, recommendations, etc. Performed additional functions, duties, specific tasks and duties of similar nature and scope as necessary in order to achieve assigned business objectives. Add certifications such as Scrum Master Certification. In regards to the latter, they will assume responsibility for translating NPS scores into actionable insights for the category, Work with DTC channels to ensure that consumer journeys are designed to optimise revenue where required by category team, Demonstrable knowledge of CRM data management processes and data protection principles, Experience of working in an international team, Passionate about CRM with strong English communications skills, written and verbal, University degree in business, ideally with marketing and sales focus or equivalent professional experience, 5+ years of CRM Experience (agency or client), Acts as the business lead and support for Salesforce.com and all CRM, proposal and contract tools for local sales, corporate and marketing teams, Analyzes business requirements and provides guidance using Salesforce.com and other reporting solutions, Works closely with the Technology team to implement enhancements according to the needs of Sales, Troubleshoots issues and ensures accurate data. Manage and maintain Salesforce used by company Sales and Customer Service departments globally while both increasing user effectiveness and reduce the cost of using CRM. Responsys, Omniture, Experience in a luxury e-commerce environment, Understanding of data protection regulations, Must have bachelor level degree, MBA preferred, Exceptional analytical skills and an ability to convey results/insights, Keen project management skills and an ability to work cross-functionally or with third parties to deliver results, Strong organizational skills and an ability to prioritize in a fast-paced environment, 5 yrs of work experience in CRM Marketing, Graduated bachelor or master degree in Marketing, Economics , Business Administration, MIS, or related fields, Possess energetic character, with positive attitude, Is a good problem solver, fast learner, while being flexible, and able to work efficiently under the dynamic culture of prestige cosmetic industry, Has work background in the area of marketing planning, data analytics, or CRM, with proven record on the intensive use of data, Candidates work experiences in the related job function from cosmetics, retail, FMCG or, hospitality industries will be highly considered, Is a tech-savvy and demonstrate a good understanding on CRM-digital integration, Experience on data analysis tools and SAP BO is a plus, Conceive, develop, plan and action the seasonal offline CRM relational marketing action plan and the loyalty programme strategy, Develop the brands clienteling strategy and ensure execution, alignment and training across the regions and in-store, Develop a seamless customer development strategy and a coherent customer segmentation and profile based on data findings. 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