importance of security in e commerce

Impact on Jobs and Workplaces - in the early days of computers, management scientists anticipated that computers would replace human decision-makers. Asgarkhani, M. (2002b) e-Governance in Asia Pacific, Proceedings of the International Conference on Governance in Asia, Hong Kong. E-commerce means buying or selling goods and services electronically via the internet. [26], Because of the large population, China has the most internet and cell phone users in the world. European eGovernment Awards program started 2003 to recognize the best online public service in Europe. The future of e-service is bright but some challenges remain. Vol. Apple's sales for E-commerce in 2015 was $12 billion. ACET and Other Assessment Tools. Data-driven insight and authoritative analysis for business, digital, and policy leaders in a world disrupted and inspired by technology Meeting these expectations comes at a price to government agencies where it concerns managing information more specifically, ease of access; data integrity and accuracy; capacity planning to ensure the timely delivery of data to remote (possibly mobile) sites; and managing the security of corporate and public information. Furthermore, if they are poorly designed, they risk distorting government policies as countries may chase the benchmark rather than looking at real local and national needs, Digital divide is considered one of the main barriers to implementing e-services; some people do not have means to access the e-services and some others do not know how to use the technology (or the e-service). In the section, we will provide description of some international awards. Government Information Quarterly 26 (2009) 536539, GeoSINC International (2002). Heiner and lyer (2007) E-Service opportunities and Threats, Journal of value chain management, 1, 11. Consumer perceptions of Internet Retail Service Quality. This is 7000+ amazing blocks Mobirise Free Website Builder app offers 7000+ website blocks in free, premium themes and page templates that include sliders, image/video galleries, articles, blog posts, counters, chat buttons, online shops, countdowns, full-screen intros, shopping carts, features, data tables & pricing tables, progress bar & cycles, timelines, tabs & accordions, call [17] The implementation of e-Government has been widely acclaimed in that it provides new impetus to deliver services quickly and efficiently (Evans & Yen, 2006:208). These technologies used in E-commerce, like handheld or mobile platforms will be part of E-commerce businesses, and subscription of services will have greater importance in the digital market. Microsoft is quietly building a mobile Xbox store that will rely on Activision and King games. The two dominant application areas of e-services are: The use and description of the e-service in this page will be limited to the context of e-government only where of the e-service is usually associated with prefix 'public' as in "public e-services". Usability of E-Government Web Sites for People with Disabilities, In Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS03), IEEE Computer Society, 2003, Jaeger, P.T. CISO MAG is a widely read & referred cybersecurity magazine and news publication for latest Information Security trends, analysis, webinars, podcasts. Moreover, a serious e-government digital divide is that services mostly used by social elites. 2.0) is currently in place to bring the people and governments together to learn new information, increase government transparency, and better means for communicating to one another. (2007) Inclusion in the E-Service Society Investigating Administrative Literacy Requirements for Using E-Services. To keep customer data protected while embracing new technology, intelligent cloud security solutions should be implemented alongside strong password policies like multi-factor authentication to mitigate unauthorized access. Following are a few examples regarding e-services in some developing countries: Bangladesh first e-service system is National E-Service System ([ NESS]) and 2nd e-Service For you [eserviceforyou.com]. Low penetration of ICT especially in the developing countries; intrusive characteristics of the service (e.g. La BELLE Fashion Store has opened the door of opportunity and advantage to the firms. There will be a leap forward in the way of marketing and showcase of products. [25] China's plan of action to incorporate the internet into everyday business and grow the economy is known as Internet Plus. The government plans to have this plan in full effect by 2025 to be the main driving force for economic and social improvements. The Government of India Act 1833, passed by the British parliament, is the first such act of law with the epithet "Government of India".. A note about the documents included on this page: These documents were originally selected for the project Our Documents: 100 Milestone Documents from the National Archives, a national initiative on American history, civics, and service.They were identified to "help us think, talk and teach about the rights and responsibilities of citizens in our processing layers (customer service systems, interaction layer ( integrating e-services), and. The purpose of content marketing is to create and share relevant written, downloadable, and visual media so your target audience can learn about your brand, expertise, and products or services. So, in recent years there seems to have been efforts for providing various e-services in many developing countries since ICT is believed to offer considerable potential for the sustainable development of e-Government and as a result, e-Services. (2003). Wu, Philip F. (2009). In America, citizens have many options and opportunities to follow and understand government actions through e-government. The second issue of concern is a fraud on the internet. Due to both spyware and security holes in operating systems, there is a concern that the transactions that consumers undertake have privacy limitations. 2.0 offers increased citizen participation through on-line applications such as social media and other apps. According to Grnlund et al. Proceedings of the 6th International ISCRAM Conference Gothenburg, Sweden, Huang, C.J. According to them, several scholars have discussed the use of the stakeholder theory in public settings. Some steps the government wants to take in order to increase their E-government services are to develop more online functions, use government sites to integrate on-line services, have supplementary open data available to citizens to further government transparency, and to combine services from local and country-wide governments for convenience. User Acceptance of Emergency Alert Technology: A Case Study. E-commerce sales are projected to grow 10 to 12 percent annually. Microsofts Activision Blizzard deal is key to the companys mobile gaming efforts. Supply Chain Risk Management (SCRM) and educate consumers on the importance of savings and how they can improve their financial well-being. Tencent is used mainly for instant messaging but has other applications as well including mobile games and other digital content. Atlanta: Summer 2000. If youre looking to improve your customer service and boost your business, paying attention to your delivery process is key. Available at, Codagnone, C. Undheim T.A (2008). While the latter is worthwhile, efficiency must still remain a key priority for eGovernment given the budget constraints compounded in the future by the costs of an ageing population. Leverage our proprietary and industry-renowned methodology to develop and refine your strategy, strengthen your teams, and win new business. According to Bannister (2007)[36] benchmarks are not a reliable tool for measuring real e-government progress. The phrase gives three examples of the unalienable rights which the Declaration says have been given to all humans by their Creator, and which governments are created to protect. European Journal of ePractice. satisfaction, Proceedings of the 2nd International Web Conference, 2930 November, Perth, Australia, 139-47, Ndou, V.(2004)E-Government for developing countries: Opportunities and Challenges, EJISDC 18, 1, 1-24, Graham, S. and Aurigi, A. Such expectations are not unique to this country, and in this regard there is a need for governments to recognise that the implementation of e-government systems and e-services affords them the opportunity to enhance service delivery and good governance. Although this meaning of the term is often used in the context of computer interfaces, there is no reason to confine it to computers.[46]. For example, Huang (2003)[33] finds that most of the websites in general fail to serve users with disabilities. Benchmarking Asia Pacific National Telecom Regulatory Authority Websites. Moreover, efficiency gains are those that can be most likely proven empirically through robust methodologies[41], Security is the most important challenge that faces the implementation of e-services because without a guarantee of privacy and security citizens will not be willing to take up e-government services. Government 2.0 (Gov. It is anticipated that the fraud on the e-commerce internet space costs $2.8 billion. Companies such as eBay and Etsy have achieved great success, with eBay posting a net income in 2016 of nearly $9 billion and Esty claiming roughly $200 million in profits from nearly $2 billion sales. Also, Electronic Labour Exchange (ELX)is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform. [27] There is(are) a wide variety of reasons as to why E-commerce flourishes in China including easy access to mobile internet, low cost of shipping, and a vast selection of cheap, unbranded products. A case management system that integrates the processes related to management of cases for the Syariah Courts. For example, firms can contact people through mobile devices at any time and at any place. [22] The majority or eBay's business is conducted in the United States but it does a great deal of international business including the United Kingdom and Germany. (2000). The biggest competitor for Tencent is Facebook's WhatsApp. Government agencies are expected to work with regulatory groups in order to avoid these problems. The three main components of e-services are: For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. E-Readiness Guide. The SERVQUAL- service quality model is one of the widely used tools for measuring quality of the service on various aspects. Service Excellence in Electronic Channels. This theme is concerned with establishing standards for measuring e-services or the best practices within the field. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet. [21] E-services allows businesses to reach new clientele and offer new services. (2009) Proceedings of the 11th Annual Conference on World Wide Web Applications, Port Elizabeth, 24 September, Evans, D. & Yen, D. C. 2006. e-Government: evolving relationship of citizens and government, domestic, and international development. Proceedings of the 41st Hawaii International Conference on System Sciences, USA, Lfstedt, U. [39] To summarize the findings, it can be said that Mauritius is ready but the Mauritians are not, ``E-readiness, as the Economist Intelligence Unit defines, is the measure of a countrys ability to leverage digital channels for communication, commerce and government in order to further economic and social development. The service has applications for many industries, from financial service providers to telecommunications companies and utilities. Potential Impacts on Society despite some economic benefits of ICT to individuals, there is evidence that the computer literacy and access gap between the haves and have-nots may be increasing. (2000). Apple develops and sells a wide variety of technological goods and services such as cell phones, music players, and computers. has become one of the continent's leaders in, and model on, bridging the digital divide through e-government. In some developing countries, access to the internet is limited and speeds are also limited. Measuring cost/benefits of e-business applications and customer What Might Be Next In The Economy? (2009)[43] argue that the stakeholder concept-which was originally used in private firms-, can be used in public setting and in the context of e-government. ), Sheth., J.N., Sharma, A., (2007). Some of the major keywords of e-service as found in the e-government research are as follows: User acceptance of technology is defined according to Morris (1996, referred by Wu 2005, p.1)[32] as the demonstrable willingness within a user group to employ information technology for the tasks it is designed to support. Gov. The Importance of Cybersecurity. Join the discussion about your favorite team! The possibility of fraud will continue to reduce the utilization of the internet. (1997) Virtual Cities, Social Polarisation, and the Crisis in Urban Public Space, Journal of Urban Technology, 4, 1, 19-52, Allen, A.B., Juillet, L., Paquet, G. and Roy, J. The key finding of his study is that there is need to explore dimensions of e-service delivery not focusing only on service quality In order to understand e-service experiences it is necessary to go beyond studies of e-service quality dimensions and to also take into account the inherent characteristics of e-service delivery and the factors that differentiate one service experience from another.. people want to be assured that they are safe when they are conducting online services and that their information will remain secure and confidential. E-Government: Proposal addresses Critical Challenges. Lu (2001)[6] identifies a number of benefits for e-services, some of these are: The term e-service has many applications and can be found in many disciplines. Strategic Management of Information systems and Technology in an e-World, Proceedings of the 21st IT Conference, Sri Lanka, pp103-111. In March 2016, there were roughly 663 million users. E-Services is one of the pilot projects under the Electronic Government Flagship within the Multimedia Super Corridor (MSC) initiative. In general terms, the definition of e-readiness is relative, for instance depending on a country in question's priorities and perspective. Asgarkhani, M. (2002). No more queuing, traffic jams or bureaucratic hassles and one can now conduct transaction at one's own convenience. Wal-Mart is also a widely popular retailer. E-commerce is also termed as internet commerce, electronic commerce or electronic business as it At the current time, one of the concerns associated with computer usage in any organization (including governments) is the health risk such as injuries related to working continuously on a computer keyboard. They have grown their business by having electronic services. Wal-Mart's sales for E-commerce in 2015 was roughly $13 billion. Google challenges Baidu as the major internet search engines in the world. There are some journals particularly interested for e-Service . Philippines e-Service Awards Philippines(Started 2001) Categories: Outstanding Client Application of the Year, Outstanding Customer Application of the year, Groundbreaking Technology of the Year, Most Progressive Homegrown Company of the Year. [19] Through the internet and websites such as USA.gov, an individual can perform actions such as contacting elected officials, find information about the work force such as retirement plans and labor laws, learn about money and consumer issues such as taxes, loans, and welfare, learn about citizenship and obtaining a visa or passport, and other topics such as health and welfare, education, and environmental issues. eGovernment empowering businesses: MEPA, the Public Administration eMarketplace (, Category 3. eGovernment enabling administrative efficiency and effectiveness: Licensing of Hunters via the Multibanco ATM Network (, International Journal of E-services and Mobile Applications, International Journal of Electronic Government, International Journal of Electronic Commerce, Journal of the Association for Information Systems, This page was last edited on 7 October 2022, at 00:07. Its services are globally available in Russia and Brazil through AliExpress. Axelsson et al. Also a number of well publicised e-government ventures such as the latter, analysts and researchers consider the state of e-government in South Africa to be at rudimentary stages. Journal of Professional Services Marketing (21:1), 63-88, Zeithaml, V. A. (2006) An analysis of the e-service literature: towards a research agenda. [3] E-service is one of the branches of this domain and its attention has also been creeping up among the practitioners and researchers. Benchmarking eGovernment: tools, theory, and practice. This theme also includes the international benchmarking of e-government services (UN reports, EU reports); much critic has been targeting these reports being incomprehensive and useless. CISO MAG is a top information security magazine and news publication that features comprehensive analysis, interviews, podcasts, and webinars on cyber technology. (2005) Assessment of current research and some proposals for future direction, International Journal of Public IS, Lu, J. There is usually a wide selection of goods and services. e-Syariah is the seventh project under the Electronic Government flagship application of the Multimedia Super Corridor (MSC). This definition can be brought into the context of e-service where acceptance can be defined as the users willingness to use e-service or the willingness to decide when and how to use the e-service. issues and problems pertain in these countries, requiring focused studies and appropriate approaches. where legislative business is conducted online and wireless access to the Internet is available anywhere in the country. [16], In South Africa, there continues to be high expectations of government in respect to improved delivery of service and of closer consultation with citizens. eGovernment empowering citizens: Genvej (, Category 2b. The organizations, public or private, which ignore the potential value and use of ICT may suffer pivotal competitive disadvantages. (2001). puzzling when viewed against the limited progress made in other comparable developing countries, especially those located in the N 4 August 2008, GAO.(2002). [23] The global reach of Etsy is seen in nearly every country in the world with 31% of gross merchandise sales occurring outside of the United States. Impacts on individuals rights and privacy as more and more companies and government agencies use technology to collect, store, and make accessible data on individuals, privacy concerns have grown. Huawei has an annual revenue income of $61 billion. "Life, Liberty and the pursuit of Happiness" is a well-known phrase in the United States Declaration of Independence. Some major cost factors are (Lu, 2001):[12], Information technology is a powerful tool for accelerating economic development. Depending on the types of services, there are certain functionalities required in the certain layers of e-service architectural framework, these include but are not limited to: Measuring service quality and service excellence are important in a competitive organizational environment. NCUAs Information Security Examination and Cybersecurity Assessment Program. Customers needs have changed dramatically, with most now expecting a fast, reliable delivery service. The biggest competitors to Huawei is Apple and Samsung.[29]. The perceived effectiveness of e-service can be influenced by publics view of the social and cultural implications of e-technologies and e-service. This brief discusses how the COVID-19 crisis is accelerating an expansion of e-commerce towards new firms, customers and types of products, likely involving a long-term shift of e-commerce transactions from luxury goods and services to everyday necessities. Impact on Social Interaction advancements in ICT and e-Technology solutions have enabled many government functions to become automated and information to be made available online. It also highlights how policy makers can leverage the potential of digital transformation in retail and [13], Many government agencies in developed countries have taken progressive steps toward the web and ICT use, adding coherence to all local activities on the Internet, widening local access and skills, opening up interactive services for local debates, and increasing the participation of citizens on promotion and management of the territory(Graham and Aurigi, 1997). Kluwer Academic Publishers, Massachusetts, Kaylor, C., Deshazo, R. & Eck, D. V. (2001) "Gauging e-government: A report on implementing services among American cities". However, despite significant technological advances, this prediction is no longer a mainstream concern. Only a decade after emerging from the fastest genocide of the 20th Century, Rwanda, a small country in Eastern Central Africa, The third issue is privacy. As a pre-approved PSG vendor for both E-Commerce Web Development and Digital Marketing Solutions, we can tailor highly effective digital marketing strategies to accelerate your sales after setting up your e-commerce store. Education and information access are more than ever the keys to economic prosperity, yet access by individuals in different countries is not equal - this social inequity has become known as the digital divide. E-Commerce in 2015 was roughly $ 13 billion since, we do n't have a crystal ball it. Concerns present one of the Multimedia Super Corridor ( MSC ) initiative by stealthily following online activities, can Also become intrusive as they reduce time and at any time and from any location. 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