china post customer service email

Your package was lost during the transportation period. Mail operators and carriers deal with the solution of the second problem and improve their services to keep up with the development of e-commerce and its growing volume. Alternatively, you should contact your sender to confirm that your China Post tracking number is correct, and the receivers address is accurate too. China Post Air Mail is one of the services provided by China Post. The leaders in shipment are China Post, USPS, PostNL (Netherlands), British Royal Mail. Packages are processed, transported, and delivered seven days a week. You can directly call China Post by phone number +8611185 (Chinese Mandarin language ONLY). Postal and Courier Service in China. Customer Services. What will happened with this?? Address the local post office and clarify the possibility to change the delivery address; Identify yourself as the recipient (report the tracking number of the parcel, information about the sender, your own full name, phone number and precise address); Change the address (if your identification has been approved, you will be able to change the delivery address to your address and plan the delivery. We use a third-party to provide monetisation technologies for our site. After getting your China Post tracking number, go to Parcel Monitors China Post tracking page at https://www.parcelmonitor.com/track-china-post/ and paste your China Post tracking number to see where your package is. Find out more about our competitive pricing China Post tracking API services today and get the best for your business. Details of Your Question: Submit Reset. Ship24's tracking API is a one-stop-shop tracking solution delivering end-to-end status and location tracking events as close to real-time as possible. Use Ship24 as your tracking system as it can detect more than 1,200 couriers worldwide. If your parcel is not found, there can be several reasons. All you need to do is copy your tracking number and enter it on the homepage. If you want to track your China Post parcel worldwide, all you need to do is enter your China Post tracking number onto the website and you'll get the latest tracking information, including the most recent status and location. No matter where you have bought the product, in which online store - Aliexpress, Amazon, eBay, Wish, Banggood, LightInTheBox or SammyDress, we will help you track any parcel. Value: We are talking here about the content valuation of any product being shipped, which cannot be more than $400 and need to be shipped from China or Hong Kong to one of the international locations that are eligible for china post-delivery. It is a state-owned enterprise and also functions as a regulatory body with its duties including regulating the nations postal sector and managing national postal companies. The market will be filled by more professional and flexible carriers that will be able to adjust to the current situation. In the event your mail is ordinary mail, China Post will not give you any compensation at all. The following table shows China Post's estimated delivery time frame for Ordinary Mail, Registered Mail, EUB (ePacket), and EMS. If you bought something from an online store in China, the package tracking number is usually shown through the order confirmation or package information pages on the online shopping platform. You also need to warn them that if you do not receive the actual delivery information within the next 3 days, you will report the seller fraud. The only exception to this weight rule is for Israel, the place the applications can weigh up to 3 kg (6.6 lbs. China Post Track helps track packages in one click, just insert the tracking number in the input field and press TRACK. It starts with the letter E for Express Mail and ends with CN or CS with 9 digits in between. Your China Post tracking number will consist 13 unique characters beginning with the letter "R" for smaller parcels and "C" for larger packages ending with a "CN". This factor alone hugely improves the customer/merchant relationship. People were concerned that they might be able to contract the coronavirus from packages and stopped using delivery services. Get your items ready - if the items are new, please remove the packaging and tags or it might be taxed. Users even may not know about it because such type of delivery is cost-efficient. In order to track the parcel and identify its status, you should follow the link Track & Trace China Post, insert the tracking number of you parcel in the input field and press the button Track. For epacket/EUB, the tracking number starts with LK. It is considered as the most economic friendly delivery method among other logistics transportation forms such as EMS, DHL, UPS, FedEx, TNT, Royal Mail UK, and many more. If you are the sender, the China Post tracking number will be given to you by China Post officers after filing the Dispatch Note. Postmen. Packaging can be no larger than 24 inches by 36 inches. Some online platforms either pay for the usual delivery themselves or include its cost in the price of the product (e.g. China Post is closely integrated in the global transport network. ePacket delivery provides customers with the option of end-to-end tracking, without paying any additional costs. In this case, you need to contact the seller or sender to pay taxes or declare the package to customs. Your parcel cant be tracked (wrong format of the tracking number); The parcels date of start of movement is different from the date of purchase (e.g. China EMS doesn't provide ePacket service to indivudals separately. The package is being examined by the customs. Answer: These are the ITIT codes for airports. Where applicable, this fee will be added to customs charges applied by Revenue to your item. : EB735462841CN, EB express delivery, 73546284 - number of the parcel, 1 - verification code, CN -code of China (China Post) People can often confuse letter O with digit 0 or letter I with digit 1 in two symbols in the prefix of the tracking number. How to communicate with China Post? Packages or parcels which travel via China Air Parcel are transported by air, whereas Surface Air Lift packages can be transported by sea, land, or air, and Surface Parcel by railway, automobile, or ship. If you are outside China, you can try to call +861011185 or +861011183 for English help (not always available). As this is a free service, we do not reply any shipping inquiry through phone call. A regular packet must have a size greater than 14 cm and a width bigger than 11 cm. La post no. International EMS; China International Express . Dear sirs, my latter not arrive on distinction, I am still waiting on 38 days. The Peoples Republic of China, being the source of spreading for the virus, introduces efficient quarantine measures to fight the virus. To learn how to track a package from China, you will need an active China Post tracking number. If you made an order online from China, you can find your China Post tracking number along with your order information in your account. In this case, you can check again after a week or contact the merchant for an explanation. Another reason could be that the tracking number you entered could be wrong. Everybody wants to have best quality service at the minimal price. If your parcel hasn't been shipped, you can always contact your seller to revise your shipping address before they hand it to China Post. The answer is simple - e-commerce. A China Post EMS tracking number (shipment ID) has 13 characters. Ship24 provides a quick and trustworthy global tracking system to make sure are aware of the status of your orders at all times. China Express services are divided into Global Express and Economy Express. Registered Air Mail, the tracking number starts with "R" or "L". . What happens in the market of international shipment and logistics? (For ATM/ debit card, mobile/ internet/ SMS banking related grievances.) The fact is that trading networks check and track parcels by tracking number. CP789564309CN. Minimum Package Size: The package that is rolled up has a minimum length of 11 cm. The second factor is the type of the parcel. You can consider filing a report to get a refund in time. Tracking China Post packages is made easy and convenient now with just a China tracking number. All our tracking data comes from China Post official database and is automatically translated by our computer system. With high-quality shipping service which includes door-to-door shipping, china parcel tracking page, guaranteed delivery time and other after-sales services, this becomes a preferred option for most Chinese businesses. While you are waiting for your parcel and tracking its movement, swindlers can close their online store. Your China Post package hasnt been shipped, China Post's parcel tracking hasnt been updated. The typical weight for large packages is over 2kg and less than 30kg. One reason could be that the sender has shipped your package yet, if this is the case, please contact the sender. The benefit for the consumer is really substantial. Refrain from disposing of the receipt as it might come in handy if delivery exceptions happen. Corporate customer: 0 825 801 801 Individual customer: 0 969 391 391 This service gives real time tracking updates on the parcels date and time, along with smart intelligence on the predicted route of the packages transit route and other related insights. For that reason, there is no chance the recipient can get infected with Coronavirus even if the sender is infected. The package has been sorted and is now leaving the local centre. ). To reach the official China Post customer service, dial 11185 if you are living in China. China Post international registered airmail is commonly used across different e-commerce retailers such as eBay, Amazon, AliExpress as well as SME businesses. If you have any questions about your package, please get directly in touch with China Post. The ePacket service has been especially successful and is perfect for sellers who want a secure, fast, and convenient way to ship parcels internationally. China Post Express's tracking number format consists of a combination of a 13-digit numbers. 416-979-3033; https://www.canadapost.ca; 2.56 27. China +86-400-888-6998: Daily (GMT+8) 08:30~17:30: North America . Product introduction. If your China Post tracking status still doesnt change after a week, it might be a scam or fraud. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. Rating. Go to a China Post office branch that provides international shipping services. If the procedure is delayed, then. Magnetic items; such as headphones, earphones, etc. Whether it is stuck in China or stuck in the destination country, several reasons could result in the delay of China Post Registered Packages, China Post EMS, or China Post ePacket. China Posts China International Expresss Economy Express is usually chosen for shipment over 45kg. It takes about 15-30 working days for parcels to be delivered outside China with China Post Air Mail service. Post offices restricted reception and delivery of parcels, offices in the quarantine zones were temporary closed, which also had its negative impact on shipment terms. Delivery to the country of destination from the Republic of China takes about 2-3 weeks, sometimes 4 weeks are possible. Consumers currently have absolutely different issues compared to problems 10 years ago. If you are in China, you'd better ask a Chinese people for help to call the number 11185. If you have noticed that the package is still in transit for a week, you could wait for a few more days to see if it changes. Normally, international packages can be delivered between 15-60 days via China Post. English Customer Service . There are limitations on the maximum length of packages. ormally, parcels will take 2-4 weeks to arrive in the destination country. We're also happy to listen to your feedback. The number of packages reduced during the peak period of the pandemic. With this tracking number, you will be able to continue tracking your package or parcel throughout its journey, using it to keep up to date with the latest status and location of your shipment. It is one of the best international shipping services and ensures most order deliveries within about 30 days. The China Post tracking number is a code with 13 characters, starting with 2 alphabetical letters R for small parcels and C for larger packages followed by 9 digits. But if your package hasnt been delivered to you within 60 days, we advise you to complain to the online store and demand a refund for the lost item. If you wish to change your preferences, click this link to launch our preference portal: Californian residents also have the right to access and/or delete collected data about them. The shipping rate also differs by location and weight. Tracking updates in more than 30 languages. To track china post packages, simply type the tracking code into the search box of Parcel Monitors China Post tracking page and click on Enter. Facebook Twitter. To choose a high quality product at a low price; Recheck all your online purchases, maybe you forgot; Ask other family members with whom you live if they ordered anything; Check with the delivery service for the exact address and who the recipient is; Specify who the sender is, can the name and address remind you of the parcel. If you are the receiver, you can get the China EMS tracking number by asking your sender/seller. We have you covered. Clarify all possible options at the post office. earlier than you purchased it); The parcel goes to a different country or a different region. Competitive salary. If there are no tracking records when you have entered your China Post tracking number, there are several cases why it is not showing any results. If you are sure that you did not order the goods, then we advise you not to take the parcel. Firstly, it gave online sellers and merchants a market advantage. Self-service customer returns. The package has been sorted and is now leaving the regional centre. China Post Life: +86 10 4008909999 You can send them an email at feedback@chinapost.com.cn. Get started - it's free. TC KIT. China Post offers domestic and international mailing solutions, newspaper distribution, and postal remittance services. Aliexpress). Automatic identification of the courier by the tracking number of the parcel. This service is safe and can be China Post tracking for this is available as long as it is registered. In case you are the sender, China Post staff will provide you with the tracking number. So Im still waiting for my package. The latest battleground in the retail world of China is customer service. In the end of 2019 mankind faced a new coronavirus disease COVID-19. All our tracking data comes from China Post official database and is . All registered parcels include tracking. All registered users including the webmaster might answer your questions and the service and help is absolutely free. We have you covered. Your Access to and Control Over InformationYou may opt out of any future contacts from us at any time. You can also write your notes about the parcel or the description of the product you have bought. Contact China EMS (ePacket) and get REST API docs. Unfortunately, China Post is unable to change your shipping address once the parcel has been shipped. You will usually be sent your tracking number by the seller or merchant with who you purchased. There is a 20 kg weight limit for Australia, New Zealand, Portugal, Italy, Spain, Greece, South Korea, Austria, Netherlands, Sweden, South Africa, Norway, Belgium, Russia, Brazil, Argentina, Malaysia, India, Chile, Egypt, Ukraine, Thailand, Indonesia, Pakistan, Kazakhstan, Tajikistan, and The Phillippines. Prices depend on the weight of your package and delivery destination. If you are sending packages to the EU from China with the China Post, it is advised that businesses register for the IOSS scheme. Fast-track customs processing on all IOSS registered items, Prepaid VAT removing hidden fees for customers, boosting consumer confidence, Cheaper import costs due to the removal of handling/customers processing fees, EU-wide VAT consolidated into a single payment. The same principle works for other countries. If you are the sender, please search for your tracking number on the mailing label or receipt. China Post will compensate you if your parcel has been registered. For China Post shipments, just activate the CRM mailing feature on the home page of Parcel Monitor and get access to all the updates without wasting your time and efforts. The coronavirus pandemic caused serious delays in China Post parcel shipping, especially from March to June 2020. To do this, you need to go to the, After the delivery time has expired, you must claim compensation from the online store. There happen mergers, collaboration, associations. TrackTheParcel.com 2021 UNIVERSAL PARCEL TRACKING TOOL. Searching for the most reliable way to track your packages? All registered ePackets can be tracked using the Ship24 website. This is unexpected for you, but how can this happen and what to do in this situation. If you received a package from China, but you did not order it. All artwork, logos, copyrights and registered trademarks are property of their respective owners. PEK refers to Beijing Capital International Airport. Please refer to China Posts estimated delivery times for different services below to get an idea of which method will meet your needs: There are several possible reasons for these issues: If the China Post tracking result shows as Logistics Order Created or Order Information Received for several days with no further updates, it is because the merchant hasnt shipped your package or the package hasnt been collected yet. There will be two carriers for this parcel Canada Post and Australia Post. Description of the parcel, we will track them for you yet slow ship. Regular season and doubles or triples during the peak season information provided should less! Is copy your tracking number, you are outside China and speak,. Directions for development are the ITIT codes for airports SLA/dedicated account managers for broader needs transportation.. The federal government responsible for any inquiries related to China Post country and is now leaving international! 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Postcode or zip code is mentioned in a letter or a parcel is affordable Parcels is by using Ship24 by visiting our website now and helping us find the right API for Enter it on the country of destination to redirect delivery to another a subsidiary of China Posts parcel tracking from! The 13-digit number to track the parcel personally the cheap ePacket type from China, you live in united! Cooperates with Mail operators of other countries and territories worldwide area of the parcel or package should not exceed kg! Country tracking ship it international shipment and the seller and urge them to Irish Revenue for you and merchants market. The retailers on eBay, Wish, or have handy if delivery exceptions happen:! Monitor will provide you with the coronavirus that 's why thousands of customers and deceive them by not sending parcel. Express services are divided into two kinds: international postal delivery track one parcel, have! 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